We are delighted to announce that Donaldson Timber Systems (DTS) has been accredited with an Outstanding Award for customer satisfaction in 2023 by In-House Research. The awards, run by specialist market research company, In-house Research, are based purely on our client feedback received through an independent telephone survey.

The Outstanding Award is given to companies who achieve an NPS® of 70 or above, with more than 50 completed surveys within the year by In-House Research. In the survey year covering projects from 1^st January 2022 to 31^st December 2022, DTS achieved an NPS® of 78.9 from a sample of 128 clients who instructed timber frame products from the company. The award recognises those in the housebuilding industry that put customers at the heart of everything that they do, to ensure first class customer service is delivered at every stage.

Mike Perry, Business Development Director at DTS commented: “The gold award is a fantastic achievement for our business and is a testament to the hard work that our teams carry out daily, as we strive to put our customers first in everything we do.”

Tom Weston, Chief Executive at In-house Research also commented, “It has been an extremely challenging few years for the construction industry.  Despite this, DTS has continued to put the client experience at the forefront of their business processes.  Client satisfaction has been high throughout the journey from sales, design, delivery and construction”.

“We are delighted to recognise all the commitment of all teams across DTS that have contributed to the achievement of this award”.